Order Cancellation Policy

We aim to provide a smooth and transparent experience if you need to cancel an order. Please review our policy below.

1. Orders Not Yet Shipped

If your order has not been shipped, you may request a cancellation by contacting us through our support channels. Eligible cancellations will receive a full refund of the total amount paid.

2. Orders in Transit

Orders that have already been shipped are not eligible for cancellation. Once the order is delivered, you may initiate a return in accordance with our return policy. Please refer to the instructions included in your package or contact customer service for help.

3. Refund Information

Processing Period: Refunds are processed within 1–5 business days after approval of the cancellation request.

Payment Method: Refunds will be issued to the original payment method.

4. Get in Touch

If you need help or have any questions about cancelling an order, please contact us through our customer support channels at any time.

Phone:+1 (214) 517-6478

Email:hello@domusallegro.com

Address:1944 JAVELINA ST,ROYSE CITY,TX 75189,United States

Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (EST)